home > onsite maintenance
onsite maintenance
MIMPs maintenance service provides first class monitoring of your wireless links. This service, together with the ability to provide instant alerts to faults or performance degradation to the appropriate support staff, ensures response to any issues before they impact your business.
The MIMP team understands that many businesses are dependent on the reliable operation of their network and recognise that without confidence in the equipment and the people who look after it, you can´t focus on your business. To address this critical point, MIMP offers onsite maintenance support for all MIMP deployed wireless systems and for any existing wireless systems deployed by others. MIMP gives you the option to have your network monitored solely during business hours (8am to 5pm, Monday to Friday) or for 24 hours, 7 days a week. These options allow MIMP to customize your contract to match your needs.
The Hot Swap option allows you to have rapid access to MIMP´s replacement spares, which are exclusively reserved for hot swap maintenance customers. Under the Hot Swap option, faulty equipment is ready for shipment within 2 hours of the call being logged.
MIMPs monitoring service also constantly checks on hosts and services so that when problems are encountered, you are notified via email, instant message or SMS. You can access current status information, historical logs and reports any time of the day via a web browser. MIMPs monitoring service has a lot of features, making it a very powerful monitoring tool. These features range from monitoring environmental factors, such as temperature, to allowing you to view the current status of your network including a history of notifications and problems.
MIMPs maintenance service reduces your IT related costs by protecting vital business functions that rely on your links, minimizing high recovery costs, and time. Monitoring allows MIMP to protect your business without the need for you to invest in new skills, IT people, and infrastructure.
Contact MIMP connecting solutions to discuss the support of your existing systems.